PRIVACY POLICY
1. Who we are
Silverstone Finance Limited is a commercial finance brokerage, introducing or arranging finance solutions for clients, and acting as a credit-broker (and not a lender) unless otherwise expressly stated.
2. What personal data we collect
The types of personal data we may collect and process include (but are not limited to):
Your identity and contact details: name, date of birth, business name, home and business addresses, telephone numbers, email addresses.
Business details: company registration information, VAT number, trading history, business bank account details.
Financial information: income, expenditure, assets, liabilities, bank statements, business forecasts, credit history, credit scores.
Documentation and supporting evidence: evidence of identity (ID/passport), proof of address, financial statements, tax returns.
Communication data: correspondence, emails, telephone calls, meeting notes.
Website and IT usage data: IP address, browser type, device information, cookies, access logs.
Special category or sensitive data only if required (for example health data in rare circumstances, or information about criminal offences/fraud checks) and only where lawful.
3. How we collect your data
We collect data:
Directly from you when you complete our online application, via telephone, email or in person.
From third‐parties: credit reference agencies, fraud prevention agencies, public registries (e.g., Companies House), business data providers, professional advisers (accountants, lawyers) where you consent or it is lawful.
Via our website through cookies/analytics (see Cookies section below).
4. Why we process your data – purposes and lawful basis
We process your personal data for the following purposes and on the respective lawful basis:
Purpose
Lawful basis
To assess your eligibility for commercial finance and to introduce you to lenders/funders
Contractual necessity (we are taking steps at your request) and legitimate interests.
To arrange or negotiate finance, to obtain an offer, and to fulfil our brokerage service to you
Contractual necessity.
To carry out credit checks and fraud prevention
Legitimate interests and legal obligation.
To meet our regulatory, compliance and legal obligations (FCA, anti-money-laundering, tax, record-keeping)
Legal obligation.
To communicate with you about our services, your enquiry, progress updates, documentation
Contractual necessity / legitimate interests.
To improve and analyse our services, website, business development
Legitimate interests (provided this does not override your rights).
To send marketing/promotional communications (where you have consented)
Consent.
5. Who we share your data with
We may share your personal data with:
Lenders, funders, underwriters, packagers and other finance providers to whom we submit your application.
Credit reference/counter-fraud agencies.
Regulators (FCA), law enforcement bodies, tax authorities as required by law.
Our professional advisers (e.g., auditors, lawyers) and service providers (e.g., IT/hosting, document management) who act as processors.
Introducers, brokers, partners (if you have been referred to us or we refer you) with your consent.
Any successor in business (if we merge, restructure or are acquired).
We do not sell your personal data to third parties for marketing.
6. International transfers
We will generally keep your data within the UK or EEA. If for any reason data is transferred outside the UK or EEA, we will ensure appropriate safeguards (e.g., standard contractual clauses) are in place.
7. How long we keep your data
We will retain your personal data only for as long as necessary for the purposes set out above, and to satisfy legal/regulatory and audit requirements (for example we may retain records for up to 6 years after the end of our relationship or longer if required). After that period your data will be securely deleted or anonymised.
8. Your rights
Under data protection law you have the following rights:
The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your data (in certain circumstances).
The right to restrict processing in certain circumstances.
The right to object to processing (for example for direct marketing or legitimate interests).
The right to data portability (in limited cases).
Where processing is based on consent you have the right to withdraw that consent at any time.
To make a request please contact us at daniel.bondzie@silverstonefinance.co.uk. We will respond within one month (or extended up to three months if complex).
If you remain unhappy you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.
9. Cookies and website tracking
Our website uses cookies and similar technologies to enhance user experience and analyse traffic. For more information please refer to our separate Cookie Policy [link].
10. Security of your data
We have implemented appropriate technical and organisational measures to safeguard your data from unauthorised access, accidental loss or destruction, or unauthorised disclosure. Access to your data is restricted on a need-to-know basis and we regularly review our security controls.
11. Changes to this policy
We may update this policy from time to time (for example if our services, regulatory environment, or practices change). We will publish changes on our website and indicate the “Effective Date” above. Please check back periodically.
12. Contact us
If you have any questions about this Privacy Policy or our data-processing practices, please contact:
Silverstone Finance Limited
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: daniel.bondzie@silverstonefinance.co.uk
Phone: 07530513783
TERMS OF BUSINESS
Between Silverstone Finance Limited and the Client
Broker: Silverstone Finance Limited, registered in England & Wales [16346078]
Client: The business/individual named in the accompanying Confirmation of Instructions form.
1. Appointment of Broker
1.1 By signing the Confirmation of Instructions or otherwise instructing us to act, you appoint us to act on your behalf (or where you are a business, on behalf of the business) to provide the services described below under clause 2 (“Services”).
1.2 We will act as broker/introducer for finance and related services, not as a lender. We will introduce or arrange finance for you but will not make the decision to lend.
1.3 These Terms of Business (together with any schedules, appendices or Confirmation of Instructions) represent the entire agreement between us. Any other terms or conditions (including your own standard terms) are excluded unless expressly agreed in writing by us.
2. Our Services
We will provide you with the following services:
Identify and assess your requirements for commercial finance.
Provide information on a range of lenders/funders or finance products, if appropriate.
Prepare and submit lending proposals to selected lender(s) on your behalf.
Advise you on key commercial and financial implications of an offer(s) of finance.
Liaise with the chosen lender(s) and facilitate documentation and completion of the facility.
Provide ongoing support during the arrangement process (but not administering or servicing the facility unless separately agreed).
3. Your Obligations
3.1 You must promptly provide us with all information and documents we reasonably require (including identity verification, financial statements, bank details, credit information) and ensure that such information is complete, accurate and up to date.
3.2 You must notify us immediately of any changes in your circumstances which may impact on your application (for example material adverse change, credit issues, major new liabilities).
3.3 You are responsible for reading and understanding the lender’s terms in any finance offer; we do not accept liability for the terms of the finance agreement entered with a lender.
3.4 You agree to keep us indemnified against all losses, claims, costs, expenses and liabilities which we incur because you breach this clause 3 or provide false, incomplete or misleading information.
4. Fees and Commission
4.1 We may be remunerated by commission from the lender or funder once a facility is completed. We will inform you of the existence, nature and amount of any commission we receive (or expect to receive) where this is material.
4.2 In addition, you may be required to pay us a fee (“Arrangement Fee”, “Appraisal Fee” or other) as set out in the Confirmation of Instructions or schedule. Unless otherwise agreed in writing, any fee payable by you becomes due and payable on the date the lender issues a binding offer (“Finance Offer”) and you accept and proceed to completion.
4.3 Unless agreed otherwise, all fees are inclusive of VAT (or if we are not required to charge VAT, this should be stated).
4.4 If you cancel or withdraw your application after we have submitted a proposal to a lender, you may still be liable to pay a fee (as set out in the Confirmation of Instructions) and reimburse us for costs reasonably incurred.
4.5 If the facility is not completed for reasons outside our reasonable control (for example lender rejects application, you withdraw or fail to proceed), we may still charge an administration fee (amount specified in schedule) and you will pay our reasonable costs incurred to that point.
5. Acceptance of Offer and Completion
5.1 If you accept a finance offer, you will enter into a finance agreement with the lender. Our role ends (unless we have agreed separately to provide further services) once the facility has completed and funds have been drawn.
5.2 We will not be responsible for the performance of the finance facility, the lender’s decisions, or any losses you may incur as a result of using the facility.
5.3 You should seek independent professional advice (legal, accounting, tax) if you are unsure about the suitability of the finance or its implications.
6. Credit and Fraud Checks
6.1 We may on your behalf (or at the lender’s request) carry out credit checks, affordability assessments and fraud prevention checks. By instructing us you authorise us (and the lender) to do so.
6.2 You consent to us using and sharing information with credit reference agencies and public registers, and to them retaining and using that information for future credit reference and fraud prevention purposes.
7. Conflicts of Interest
We will take all reasonable steps to identify and manage conflicts of interest that arise or may arise in connection with the provision of our services to you. If a conflict cannot be managed effectively, we will inform you accordingly and agree next steps.
8. Data Protection
We will process your personal data in accordance with our Privacy Policy (see above) and applicable data protection law.
9. Complaints and Compensation
9.1 If you have a complaint about our services you should write to: daniel.bondzie@silverstonefinance.co.uk. We will endeavour to resolve your complaint promptly and fairly. If we are unable to resolve it you may refer the matter to the Financial Ombudsman Service (FOS) (if eligible) or the FCA for a regulatory matter.
9.2 We are covered by the Financial Services Compensation Scheme (FSCS) only in respect of certain regulated activities. Where relevant we will inform you if you are eligible for FSCS protection.
10. Termination
10.1 Either party may terminate our appointment by giving written notice to the other. Termination will not affect your liability to pay any fees already due for services provided up to termination.
10.2 On termination you remain liable for any commitments entered into with a lender or funder.
10.3 Clauses 3, 4, 5, 8, 9, 11, 12, 13 and 14 shall survive termination.
11. Limitation of Liability
11.1 We exclude, to the fullest extent permitted by law, any liability for indirect or consequential losses (including loss of profits, loss of business, loss of opportunity).
11.2 Nothing in these Terms shall exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.11.2 We exclude, to the fullest extent permitted by law, any liability for indirect or consequential losses (including loss of profits, loss of business, loss of opportunity).
12. Governing Law and Jurisdiction
These Terms of Business and any non-contractual obligations arising out of or in connection with them are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
13. Amendments
We may amend these Terms of Business from time to time. We will publish changes on our website and communicate material changes to you. After publication, the updated terms will apply to new services only (unless otherwise agreed).
14. Defined Terms
In these Terms:
“Client” means you (and, if applicable, your business) as named in the Confirmation of Instructions.
“Finance Offer” means a formal offer of finance from a lender or funder.
“Services” means the introduction, submission and liaison services described in clause 2.
“Lender” or “Funder” means the third party finance provider to which we submit your application.